What is SOFEA Run

SOFEA Run is operated by ACASIA Communications Sdn. Bhd. Throughout this service, the terms “we”, “us” and “our” refer to ACASIA Communications Sdn Bhd. We offer this SOFEA Run service, including all information, tools and services available to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By registering an account with SOFEA Run and participating in our event, you engage in our service and agree to be bound by the following Terms of Use. These Terms of Use applies to all users of SOFEA Run, including users who are browsers, vendors, customers, merchants, and/ or contributors of content.



Completion of the account registration confirms the participant’s acceptance to abide by the following Terms of Use.

Registration for the race is only confirmed upon a successful payment made to ACASIA Communications Sdn. Bhd.

The participant agrees to:

(i) provide the accurate and complete information in the registration form;

(ii) maintain the security of password and identification; and

(iii) promptly update the personal information to keep updated.

SOFEA Run may contact the participant by email from time to time. Any notice sent to the email address registered with SOFEA Run shall be deemed as received by the participant.

If the participant provides any information that is untrue, inaccurate, outdated or incomplete, or if SOFEA Run has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SOFEA Run may suspend or terminate the participant’s registration and ban the participant’s future use of the official services (or any parts thereof). SOFEA Run will neither entertain nor be in any way responsible for any disputes that arise from incomplete details.

SOFEA Run has the rights to not accepting participants from specific country due to some specific reason.



SOFEA Run will not held liable for any injury or death howsoever caused during participation in the virtual race organized by SOFEA Run. We advise participants need to be fit and healthy to join the race.



For any reason, SOFEA Run will not refund the registration fee for any cancellation after take part in any event. Participant can only submit the accumulated distance after the actual start date and time of the race. Kindly refer to our apps to know more about the event details.


Runner’s Entitlement

The participant will receive a unique finisher medallion once successfully complete the race, if applicable.

The finisher medallion will be delivered after the last submission date of the results. Any incomplete or incorrect delivery address, we will not be responsible for any failed delivery. SOFEA Run will not be responsible for any damages and delayed of delivery caused by third party.


Feedbacks, Comments and Submissions

If you send certain specific feedbacks, comments and submissions, you agree that we may, at any time, without restriction, edit, copy, delete, publish, distribute, translate and otherwise use in any medium any feedbacks, comments and submissions that you forward to us. We are and shall be under no obligation to:

(i) maintain any feedbacks, comments and submissions in confidence;

(ii) pay compensation for any feedbacks, comments and submissions; or

(iii) respond to any feedbacks, comments and submissions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. SOFEA Run may suspend or terminate the participant’s registration and ban the participant’s future use of the official services.


Privacy Policy

SOFEA Run take our user’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in the Terms of Use. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.


Collection of Personal Information

SOFEA Run does not sell, or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. When you register account in SOFEA Run, or participate in any virtual run event organized by us, the personal information we collect may include your:

  • Name
  • Gender
  • Birthday
  • Email Address
  • Phone Number
  • Country
  • Mailing Address

The personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:

  • To facilitate your use of the Services and/or access to the Platform;
  • To complete the transactions between you and SOFEA Run for the registration of a race event;
  • To deliver your finisher medallion once we verified your submitted results;
  • To inform and update you on the delivery of the finisher medallion and for customer support purposes;
  • To allow us to administer your registered account with us;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our apps will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the sales transaction that you have opted for.
  • To maintain and update our records (including for archiving, when the user become inactive);
  • For such other purposes for which you have specifically authorised us to do so
  • Personal information such as date of birth and gender are used to carry out research/es on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you using our apps. By providing us this information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outlined above.

Disclosure of Personal Information

We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the delivery of the medallion and purpose for which you have authorised. In exceptional circumstances, SOFEA Run may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. SOFEA Run is committed to comply with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

If you believe that your privacy has been breached by SOFEA Run, do not hesitate to email us at support@sofearun.com and we will resolve the issue.


Retention of your Personal Information

We will only retain your information for as long as necessary to fulfil our obligations in respect of the purposes specified herein and to all other purposes that are related thereto and/or purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements.


Changes to the Terms of Use

SOFEA Run reserves the right to modify and change the Terms of Use at any time. Any changes to the terms will be published on our apps. You should check the terms each time you access our apps so as to be aware of the most recent applicable version of the Terms of Use.


Accessing and Updating Your Personal Information

Please note that the accuracy of your personal information provided to us is essential. You are responsible for informing us about changes to your personal information or in the event you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to- date by emailing us at support@sofearun.com . You can edit and update your personal information anytime by accessing your account on SOFEA Run apps.


Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to email us at support@sofearun.com

For more information, please email SOFEA Run at support@sofearun.com

Last update: 17 August 2018